Customer service

Quality guarantee
We select and ship only the best quality bulbs and pack them carefully to ensure that they arrive safely and in prime condition for planting. We expect that you will plant them promptly, following the cultural advice that we provide. If you are not pleased with your purchase or any item fails to meet your expectations, we will accept it for an exchange of the full price of the merchandise. We stand behind the quality of our products.

Product availability
We are pleased to accept online orders for as long as stock and weather permit. All products on this site are in stock and available. Exceptions are clearly marked.

Refund policy
Please note that you may cancel your purchase from us and obtain a refund provided that you do so within 7 working days after the day you ordered the products. If you want to cancel an order contact us at mail@royalcolors.com

Privacy & Security

Privacy policy
Royal Colors respects the privacy of our customers. The privacy policy statements are designed to help you understand what information we gather online and what we do with that information. Because our website will continue to implement new technologies and improve the service and features we provide, this policy is subject to change without prior notice. For that reason, we encourage you to review the privacy policy periodically. By using our website, you agree to the terms of the privacy policy in effect at that time.

User information
Royal Colors strives to provide our customers with quality goods and excellent customer service. We gather information to allow us to process orders, to improve our website by making it more responsive to the needs and preferences of our customers and to inform our customers and e-mail subscribers of special offers. When you order from Royal Colors, we collect the following information: Your name, telephone number, e-mail address and mailing/billing address. Your name and address will be added to our customer database to allow Royal Colors to research and offer products and services designed for our customers. We request your e-mail address because we send an e-mail confirming your purchase. We request a contact phone number in case one of our customer service representatives would need to reach you, such as in order to arrange a delivery time. The default delivery address is the address to which your order will be shipped (invoice address), unless you select another delivery address for this order. We cannot be responsible for delivery problems due to incorrect addresses. Please check that you have typed in the correct address.
We do not sell any of the personal information you provide to complete your order, to any third party, under any circumstances.

Credit card information
If you choose to use the secure payment module of Worldpay to pay with your credit card, your computer will communicate with the secure payment server of Worldpay. WorldPay Limited is owned by The Royal Bank of Scotland Group plc.
Review Worldpay's Shopper privacy policy

Copyright©
All pictures (shown) of our items are owned and protected by the copyright of the photographer Photostudio Visions B.V Lisse, Holland and for every use, permission has to be given by the photographer .